RCG

Yes. CBD College is a Registered Training Organisation (RTO 91399) and you receive a nationally recognised statement of attainment on completion.

Not to book — you can leave it blank. A Unique Student Identifier (USI) is required before a nationally recognised certificate can be issued; it's free to create at usi.gov.au.

Use the class finder above to choose your course, location and date, then enrol and pay online to secure your spot.

Yes — we run group and onsite bookings. Call 1300 723 056 to arrange one.

Only once you've passed the online assessment. After class, L&G sends you a separate 25-question online assessment (details are sent straight after your course). You can retry each question and there's no time limit, and your Liquor & Gaming NSW interim RCG certificate is emailed as soon as you pass. You then take it to Service NSW to apply for your competency card.

Yes — student and working-holiday visa holders are welcome. Bring one original photo ID (passport, Australian driver's licence or proof-of-age card). A good level of spoken and written English is needed for the role plays and written assessment.

No — no prior knowledge, hospitality experience or qualifications are required. The course covers everything from scratch, including NSW gaming laws and responsible-gambling practices.

Through written questions across 7 modules plus 2 role plays, completed in class on the day. L&G also sets a separate 25-question online assessment after class.

No — RCG training completed interstate is not recognised in NSW. You must train with an NSW-approved provider like CBD College to work in gaming roles in New South Wales.

If your competency card is current or expired within the last 28 days, renew directly through Service NSW. If it's been expired for more than 28 days, you can enrol in our course to re-certify. Please check before you enrol: if you already hold a current competency card or interim certificate, we can't issue you a new interim certificate — and we're unable to refund students who enrol in this course by mistake. You can check your card status on the Service NSW app or online.

We can't refund no-shows or change-of-mind cancellations. You can switch to another class yourself through the Student Portal's Switch function — a switching fee always applies, and it's higher within 48 hours of your class. If you missed your class entirely or arrived too late to be let in, you can reactivate your booking afterwards via the same Switch function — 50% of the course fee within 7 days of your class, 100% after that.